General Question
Q1: How do I place a quote online?
A1: Just click on the link below and list the quantity of the product you want. Our sales representative will contact you immediately to send you a quotation.
Q2: Can I place a pickup order online?
A2: Yes. At any point during your shopping experience, you can adjust this selection in the upper left-hand corner of your screen. You can also adjust this selection in the shopping cart when you are ready to check out.
Q3: Do you sell directly to consumers?
A3: Yes. Our website is set up for B2C and B2B use.
Q4: How can I modify an order that I just placed?
A4: Please Contact Our Customer Service Team, they can adjust the order for you or cancel your order before you reorder. Have your order number ready so our team members can quickly assist with your change request.
Q5: Can I still place an order if the website is down for any reason?
A5: Yes. You may still make a phone call or email an order to one of our Customer Service Team.
Q6: What are your customer service hours?
A6: Our helpful Togalonn Customer Service Team is available to assist you via phone, email, or live chat during regular business hours (USA):
Monday 9:00 am - 6:00 pm
Tuesday 9:00 am - 6:00 pm
Wednesday 9:00 am - 6:00 pm
Thursday 9:00 am - 6:00 pm
Friday 9:00 am - 6:00 pm
Saturday Closed
Sunday Closed
Q7: Is there a Togalonn email newsletter?
A7: Yes, you can sign up for the Togalonn newsletter with the link in the footer. Just type in your email address and click on the Submit button.
Q8: Is Togalonn packaging recyclable?
A8: Yes, Togalonn products are packaged in fully recyclable cardboard.
Q9: Are your Electrical Boxes and Lights certified?
A9: Yes, you can view certifications inside the technical specifications of each Togalonn product. Simply click on the “Specs” tab within any product (Example: 1-Gang New Work Outlet Box ) to review the tech specs.
Q10: How does Togalonn ensure the sustainability of its products?
A10: Sustainability is a core principle of our business model. Our LED fixtures are designed for energy efficiency and have a longer lifespan, which reduces the need for frequent replacements. We adhere to environmental friendly manufacturing processes and strive to minimize our ecological footprint.
Account Question
Q1: My login isn’t working.
A1: Please contact Web Support for assistance.
service@Togalonn.com
Q2: Where do I log in to place an order?
A2: You can log in to your Togalonn account on our website.
Q3: How do I create a Togalonn account on your website?
A3: Fill out your information on the Account Login Page to create an account on Togalonn.com.
Q4: Can I change my account password?
A4: Yes, change your password easily by clicking on “forgot your password” from the Account Login Page and providing the email address associated with your account. We will send you an email to reset your password.
Q5: What if I forgot my password and cannot log in to my account?
A4: Click on “forgot your password” on the Account Login Page. Then provide the email address associated with your account. We will send you an email to reset your password.
Order Question
Q1: I purchased the wrong product (size, color). What do I do?
A1: You have up to 30 days to return an item that you ordered by mistake. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.
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Q2: I am experiencing delivery issues (late/ damaged/ missing items). What’s next?
A2: We apologize for the trouble you are experiencing with your order and hope to work with you to resolve this issue.
Late Shipment
If you ordered from our online marketplaces, please contact our Customer Service Team so they can review your order and address your concerns about the shipping delay.
Ordered the Wrong Item
You have up to 30 days to return an item that you ordered by mistake.
Wrong Item Received
We apologize for shipping you the wrong item for your order. Please return the incorrect item after speaking with our helpful Customer Service Team. Once your returned item is received and inspected, we will send you the replacement item.
Please contact our Customer Service Team to begin the process of a return and refer to our Return Policy for complete details.
Q3: How do I change my delivery or shipping address?
A4: If you ordered on our website, please contact our Customer Service Team so they can review your order and answer your questions, or directly call us.
Q4: Do you offer bulk purchase options or discounts for high-volume customers?
A5: Yes, Togalonn offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form at the bottom of our website to provide details about which products interest you and the estimated quantities you wish to purchase. A Togalonn Sales representative will correspond with you.
Q5: Do you offer price matching?
A6: At this time, there is no guarantee for price matching. Any price variance you see may be attributed to a strategic promotion.
Q6: I need to change the order I just placed. What do I do?
A8: Please Contact Our Customer Service Team, and they can adjust the order for you or cancel your order before you reorder. Have your order number ready so our team members can quickly assist you with this change request.
Q7: Can I get a sample to check the quality of the product before ordering?
A7: Definitely! We would be happy to send you free samples so that you can evaluate the quality of our products. All you have to do is contact our customer service or talk to us on the phone. Our customer service will arrange it immediately.
Q8: Do I need to pay taxes when I place an order?
A8: It depends.Duty-free for the contiguous United States. Orders shipped to Canada or other locations outside of the U.S. may be subject to duty and customs fees.
Q9: Do you accept credit cards as a payment option?
A9: Yes. Towards the end of the checkout process, there will be a field for you to enter your credit card information.
Returns Question
Q1: Can I return a product if it doesn’t meet my expectations?
A1: Customer satisfaction is paramount at Togalonn. If you are not entirely satisfied with your purchase, we have a clear Return Policy in place. Products can be returned within a specified period, provided they are in their original condition. Check our Return Policy for more details on how to process a return.
Q2: What happens when I return a product for a refund?
A2: The returned item will be inspected, and then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.
Your refund will be issued as a credit to your credit card or original payment method. Remember to return the item in its original packaging in new and unused condition with all accessories.
Please Note: Original shipping charges will only be refunded when the product is returned because of Togalonn error. For a smooth return of the product, please contact the Customer Service Team before returning your product.
Q3: What happens if I refuse a shipment/package?
Packages that are returned to the sender or refused will be added back to inventory, and you will receive a refund for your order, excluding the actual shipping costs.
Your refund will be processed as a credit applied to your credit card or original method of payment.
Please Note: Original shipping charges will only be refunded when the product is returned because of Togalonn error. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of the purchase. For a smooth return, please contact the Customer Service Team prior to returning your product.
Q4: How long will it take to refund a return?
A4: Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.
If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please Contact Us.
Q5: Is there a restocking fee?
A5: No restocking fees apply to Togalonn brand items.
Warranty Question
Q1: What is your full Warranty Policy?
A1: Togalonn offers warranties that are displayed on each product page. Please refer to the Togalonn Warranty Policy for additional details.
Q2: Do I need to register my product(s) to claim a warranty issue?
A2: No, you don't. Please refer to the Togalonn Warranty Policy for additional details.
Q3: How long is the warranty of the product?
A3: The Warranty Period begins on the date of retail purchase by the original purchaser of the product and is warranted for 5 years.
Q4: How do I process a warranty claim?
A4: We are sorry to hear you are experiencing issues. Please email the following information to sales@Togalonn.com, so our Customer Service team can process your warranty claim.
1. Order Number
2. Number of lights not working as intended
3. Current Shipping Address
Shipping Question
Q1: Does Togalonn offer free shipping?
A1: Yes, we are offer free shipping. Shipping to Hawaii, Alaska, Canada, or other locations outside of the United States please contact our Customer Service Team for a shipping quote.
Q2: How do I track my order?
A2: Yes, Shipments can be tracked through FedEx.com,UPS.com, USPS.com or personal order center.
Q3: Do you ship orders to international?
A3: We just ship inside the contiguous United States.
Q4: Can I ship to a P.O. Box?
A4: All orders ship via FedEx or UPS or USPS. Not accept ship via P.O. Box.
Q5: How quickly can I expect my order to be shipped?
A5: At Togalonn, we pride ourselves on efficiency. With warehouses strategically located across the Central, Western, and Eastern United States, we offer same-day shipping for orders placed before a specified cutoff time. Please refer to our Shipping Policy.
Payments Question
Q1: What payment methods are accepted?
A1: Togalonn processes digital payments through providers that accept the following debit and credit card payments: VISA, MasterCard, Maestro, JCB, Discover Diners Club, American Express, Googlepay, Applepay, Klarna, Afterpay.
Q2: Can I pay in installments
A2: Yes, you can. Learn more about Klarna or Afterpay.
Q3: Are there any additional fees to be paid when placing an order and paying for it?
A3: Please know that there may be additional fees or currency conversion charges depending on your payment method. These fees are charged by the payment platform and are beyond our control.
Bulk Buying & Taxes
Q1: I am a high-volume customer or distributor. How do I submit a bulk buy or volume discount request?
A1: Togalonn offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form on our website bottom to provide details about which products interest you and the estimated quantities you wish to purchase. A Togalonn Sales representative will correspond with you.
Q2: Does Togalonn charge sales tax?
A2: No, Duty-free for the contiguous United States.
If you are tax-exempt, please submit your tax-exempt certificate to Togalonn via email to: sales@Togalonn.com attached as a PDF file. Be sure to include your account details and company name in the email, so our team can quickly assign your tax-exempt status to your account.
Q3: Can I use my own/my company UPS or FedEx account number?
A4: Yes, high-volume customers can provide UPS or FedEx account numbers for shipping purposes.
Q5: What type of payment terms do you offer?
Togalonn offers online payment, COD payment terms, and payment in installments.
Q6: Does Togalonn accept purchase orders?
A6: Bulk buying or high-volume customers, please complete the Bulk Sales & Inquiry Form at the bottom of our website to provide details about which products interest you and the estimated quantities you wish to purchase. Our Sales representative will correspond with you. Or you can directly call us.
Q7: Does Togalonn offer test products?
A7: Togalonn offers 1pc-2pcs test products for free. The test product freight will be borne by you. Please complete the Bulk Sales & Inquiry Form at the bottom of our website to provide details about which products, and our Sales representative will reach out & discuss the best purchasing options available to you.
Q8: For Resellers
You can be a third-party distributor to any marketplace. Please contact our Customer Service Team for specific information.
Helpful Links
Q1: My question is not in your FAQs. How do I contact Togalonn?
A1: Contact the online Customer Service Team or Call Us.
